Introduction:
Kumon is a globally recognized education program that focuses on developing strong academic foundations in mathematics and reading for students of all ages. Founded in 1958 in Japan by Toru Kumon, the Kumon Method is designed to help students become confident, independent learners through self-paced study and consistent practice.
The Kumon approach emphasizes individualized learning, allowing each student to progress according to their own ability rather than their age or school grade. By strengthening fundamental skills step by step, Kumon helps students improve concentration, problem-solving abilities, and study habits that support long-term academic success.
Kumon
How Kumon Automated Student Enrollment and Improved Operational Efficiency Using Zoho One
Overview
- Kumon needed a system to manage student enrollment, parent
communication, franchise leads, and billing. - We implemented a custom Zoho One ecosystem to automate the entire student journey and franchise management process.
Key Outcomes:
- Fully automated enrollment workflow.
- Improved communication and follow ups.
- Centralized student and financial data
Executive Summary
Client: Kumon
Industry: Education / EdTech
Kumon operates through multiple centres and franchise networks.
“We wanted to simplify enrollment and manage everything in one system.”
Problem Statement & Key Challenges
The client faced multiple operational and challenges:
- Manual enquiry and booking process
- No centralized student database
- Inefficient communication with parents performance tracking
- Manual fee tracking
- No franchise enquiry tracking
Evaluation of the problem
We Identified :
- Lack of structured workflow for student lifecycle
- No Automation in communication
- Fragmented data across systems
Proposed Solution
To address the challenges, we proposed:
- Zoho CRM : Student and Lead Managment
- Zoho Books : Fee Automation
- Zoho Bookings : Diagnostic test scheduling
- Zoho Marketing Automation : Communication workflows
- Zoho Analytics : Reporting
Implementation
The implementation process included:
- Custom Modules (Student , Parent , Center)
- Booking Automation
- Email/SMS Workflow Setup
- Billing Automation
Challenges Addressed:
- Standardizing communications flows
- Solved using templates + automations
” The Automation significant reduced manual follow ups.”
Duration: 6 Weeks
Results
- 60% reduction in manual communication efforts.
- Improved enrollment conversion rate by ~25%.
- Automated billing with recurring invoices.
- Centralized student and parent data.
- Real-time performance tracking.
“We now have complete visibility and control over operations.”
